Proof of address
Swan users are sometimes asked for provide proof of their residence address as part of the account onboarding process. Additionally, capital deposit shareholders must provide proof of address to comply with financial regulations.
Only official documents are validated. If you aren't sure a document meets the requirements, please email kyc@swan.io. Share this information with your users in their preferred supported language from the Swan Support Center.
Document requirements
- Documents must include the user's full name and residence address.
- Documents must be issued within the valid date range and by the correct provider.
- Document providers must be from the European Economic Area (EEA).
- Bank statements aren't accepted as proof of address.
non-EEA passport holders
Account holders with passports from outside of the EEA must prove they reside in the EEA. Swan only onboards account holders residing in the EEA.
| Document | Explanation | Date | Provider |
|---|---|---|---|
| Utility bills | Invoices for essential services like internet, water, gas and electricity. | Less than 3 months | Official utility provider |
| Utility provider statement | A document confirming the terms of the user's service agreement with the utility provider for internet, water, gas and electricity. | Less than 3 months | Official utility provider |
| Tax notices | The most recent notice from a tax authority, with a summary of the user's existing tax liabilities. | Most recent (less than 1 year) | Government authority |
| Housing tax notices | The user's most recent housing or property tax notice. | Most recent (less than 1 year) | Government authority |
| Home insurance statement | A declarative certificate issued to the user's, stating the insurance coverage, policy terms, and property details. | Less than 3 months | Insurance provider |
| Rental receipts (🇫🇷 France only) | Records of rent payments issued by professional lessor. In situations of private rentals, Swan recommends presenting either a rental agreement or a different proof of address document. Swan also accept Avis d'échéance as a rental receipt. | Most recent (1 month) | Professional lessor, valid private lessor |
| Rental agreement (🇫🇷 France only) | A legally binding contract with a property owner or lessor. | Less than 3 months | Professional lessor, valid private lessor |
| Census certificate (🇪🇸 Spain only) | The Certificado de Empadronamiento confirms the user's registration at a specific address within a municipality. | Less than 3 months | Government authority |
| Certificate of residence (🇵🇹 Portugal only) | The Certificado de Residência confirms the user's address and legal residence in Portugal. | Less than 3 months | Government authority |